Privacy Policy

Last updated: 11 August 2026

1. Who we are

Trinity Social Scale provides social-media strategy, content creation, optimisation and website-design services to businesses in the United Kingdom.
For data-protection purposes, Trinity Social Scale is responsible for deciding how personal information collected through this website is used.
If you have questions about this policy or how we use your information, contact:
Email: thetrinityteam@trinitysocialscale.com
Website: https://www.trinitysocialscale.com

2. Information we collect

We may collect information you provide through our contact form or during communications with us, including:

Your full name

Your business name

Your email address

Your phone number

The service you are interested in

Links to your social-media profiles

Your social-media goals

Details about your project or enquiry

Any other information you choose to provide

Our website and its service providers may also collect limited technical information automatically, including:

Your IP address

Browser and device information

Pages visited and interactions with the website

Cookie and consent preferences

Please do not submit sensitive personal information through the contact form.

3. How we use your information

We may use your information to:

Respond to your enquiry

Understand your business requirements

Discuss or prepare a proposal for our services

Provide services you have requested

Manage our relationship and communications with you

Operate, secure and improve our website

Prevent misuse, fraud or technical problems

Meet legal, accounting or regulatory obligations

We do not sell your personal information.
We will not use your contact details for unrelated marketing unless you have specifically agreed to receive it or another lawful basis applies.

4. Our lawful bases

Depending on the circumstances, we rely on one or more of the following lawful bases:

Steps before entering a contract or performance of a contract: when you ask about our services or become a client.

Legitimate interests: when responding to genuine business enquiries, managing our business, maintaining website security and improving our services, provided those interests do not override your rights.

Legal obligation: when we must retain or use information to comply with the law.

Consent: where required, including certain non-essential cookies or optional marketing communications. You may withdraw consent at any time.

5. Who we share information with

We only share personal information where reasonably necessary. This may include:

Wix, which hosts our website and processes information submitted through Wix Forms

Email, cloud-storage, website-security and other technology providers used to operate our business

Professional advisers such as accountants or legal advisers

Regulators, courts, law-enforcement bodies or other authorities where disclosure is legally required

These organisations may only use the information for the relevant service or legal purpose.

6. International transfers

Some service providers, including Wix and its associated providers, may process information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate legal safeguards are used.

7. How long we keep information

We keep personal information only for as long as it is reasonably needed.
Enquiries that do not become client projects will normally be deleted within 12 months of the last communication. We may delete information sooner when it is no longer required.
If you become a client, relevant information may be retained for longer where needed to provide services, manage contracts, resolve disputes, maintain business records or meet legal and accounting obligations.

8. Cookies

Our Wix website may use cookies and similar technologies to operate correctly, remember preferences, maintain security and understand website usage.
Strictly necessary cookies may operate automatically because they are required for the website to function.
Where consent is required for optional analytics, advertising or similar cookies, these should only be activated after you make a choice through the website’s cookie controls. You may change or withdraw your cookie preferences where those controls are available.

9. Your data-protection rights

Depending on the circumstances and lawful basis, you may have the right to:

Ask for a copy of the personal information we hold about you

Ask us to correct inaccurate or incomplete information

Ask us to delete your information

Ask us to restrict how your information is used

Object to certain uses of your information

Ask for certain information in a portable format

Withdraw consent where processing relies on consent

To exercise a right, email thetrinityteam@trinitysocialscale.com.
We may need to confirm your identity before completing a request.

Your right to object

You have the right to object where we process your information on the basis of legitimate interests. You also have the right to object to direct marketing at any time.

10. Complaints

Please contact us first if you have concerns so we can try to resolve them.
You may also complain to the UK Information Commissioner’s Office:
Website: https://ico.org.uk/make-a-complaint/

11. Security

We take reasonable organisational and technical measures to protect personal information. However, no website or online transmission method can be guaranteed to be completely secure.

12. Links to other websites

Our website may contain links to third-party websites. Their collection and use of personal information are governed by their own privacy policies, which we do not control.

13. Changes to this policy

We may update this policy when our services, website tools or legal obligations change. The latest version will be published on this page with an updated revision date.

14. Contact us

For privacy questions or requests, contact:
Trinity Social Scale
Email: thetrinityteam@trinitysocialscale.com
Website: https://www.trinitysocialscale.com